Critical Incident Support

EAP Consultants' critical incident service has been specifically designed to include:

• Planning and preparation for a critical incident
• Quick and efficient response during a crisis
• Tailored review and follow up mechanisms

Incidents might include:

• Workplace accidents
• Transport accidents
• Fire violence
• Witnessing an accident/serious incident
• Death of an employee - sudden or otherwise 
• Suicide
• Death of family/friend - sudden or otherwise
• Murder
• Assault/violence
• Armed robbery
• Acts of terrorism

EAP Consultants provide Critical Incident Stress Management (CISM) services in compliance with the Safety Health & Welfare at Work Act 2005 and provisions contained in the framework for major emergency management.

We have a Critical Incident team to provide a response to critical incidents and carry out assessments at short notice. Members of our response team have certification from the International Critical Incident Stress Foundation (ICISF).

Our team of specialists are experienced in providing a number of onsite interventions including:

• Demobilisation
• Psychological first aid
• Crisis counselling
• Triage to appropriate services
• Crisis management briefings
• Defusing
• Critical incident debriefing
• Assessment and referral to clinical support services
• Support for any peer support programme
• Family support