Critical Incident Response

EAP Consultants critical incident continuum of services has been specifically designed to include:

1) planning and preparation before an incident occurs

2) quick and efficient response during a crisis

3) tailored review and follow up mechanisms

The type of incidents might include:

Workplace accidents	Transport accidents
Fire	Violence
Witnessing an accident/serious incident	(Sudden) death of an employee
Suicide	(Sudden) death of family/friend
Murder	Assault/Violence
Armed robberies	Acts of terrorism

EAP Consultants provide CISM services in compliance with the Safety Health & Welfare at Work Act 2005 and provisions contained in the framework for major emergency management.

We have a Critical Incident team to provide a response to critical incidents and carry out assessments at short notice. Members of our response team have certification from the International Critical Incident Stress Foundation (ICISF).

Our team of specialists are experienced in providing a number of onsite interventions including:

• Demobilisation
• Psychological first aid
• Crisis counselling
• Triage to appropriate services
• Crisis management briefings
• Defusing
• Critical Incident Debriefing
• Assessment and referral to clinical support services
• Support for any peer support programme
• Family support